Smart routing.
Faster resolution.
Better maintenance.
Kohost's intelligent ticketing system routes maintenance requests to the right person the first time. Integrated with smart building sensors for proactive alerts before problems escalate.
AC not cooling. Students uncomfortable.
Fixture flickering near main stairwell
Low battery on door sensor — auto-detected
Faucet leak repaired — 42min total
Room 204 AC isn't working. Students are uncomfortable.
On my way! ETA 10 minutes.
Works with your existing building systems
From request to resolution
in minutes.
Every maintenance request follows a streamlined path. Kohost automates the routing, tracking, and documentation so your team can focus on fixing problems.
Submit
Staff submits a ticket from any device—phone, tablet, or computer. Add photos, select the issue type, and pinpoint the location. Takes less than 30 seconds.
Auto-Route
Kohost analyzes the issue type and preset rules. The ticket is automatically assigned to the right technician—no manual triage needed.
Resolve
The assigned technician gets instant notification with full details. They update status as they work, and the requester stays informed with real-time progress updates.
Document
When the job is done, resolution details are logged automatically. Maintenance history, time-to-fix, and cost data feed into reports for trend analysis and budgeting.
Maintenance made
effortless.
Smart Routing
Tickets automatically route to the right person based on issue type, location, and expertise. A leaking pipe goes straight to the plumber, not the electrician. No more manual assignment or tickets sitting in the wrong queue for hours.
Proactive Alerts
Building sensors monitor themselves and create tickets before anyone notices a problem. HVAC trouble codes, low batteries on door sensors, camera offline—Kohost detects it and dispatches a technician while you're still sipping your coffee.
Easy Submission
Staff can submit tickets from any device in seconds. Snap a photo of the broken fixture, pick the location from a dropdown, and hit submit. No app downloads, no training, no paper forms lost in the shuffle.
Complete Accountability
Track every ticket from submission to completion with full audit trails. See who worked on what and all conversation history in between opening and resolution.
Device Management
Link tickets to specific devices and track history for integrated device and system. Know when the gym's HVAC went offline, or if it's having issues heating or cooling.
Supply Requests
Staff can request supplies and materials through the same system. Need whiteboard markers, replacement bulbs, or cleaning supplies? Submit a request and the maintenance team gets notified to approve or fulfill it.
Anyone can submit.
Always routed right.
Teachers, staff, and administrators can submit maintenance requests in seconds—no training required. Kohost automatically routes each ticket to the right person based on issue type, location, and team expertise.
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Simple Web Interface Submit tickets from any device with a browser—phone, tablet, or computer. No app downloads or special training needed.
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Smart Auto-Routing Tickets automatically go to the right technician based on issue category, building location, and who's available. No manual assignment needed.
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Photo Attachments Staff can snap a photo of the issue to help maintenance understand the problem before they arrive—reducing back-and-forth.
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Real-Time Updates Requesters get notified when their ticket is assigned, when work begins, and when it's resolved. Everyone stays in the loop.
Your building
monitors itself
Because Kohost integrates with all your building systems, maintenance issues are detected automatically—often before anyone notices a problem.
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HVAC Monitoring Receive alerts for trouble codes, filter changes, temperature anomalies, and equipment failures before they impact occupants.
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Access Control Alerts Get notified about low batteries, door faults, failed access attempts, and offline controllers—with tickets created automatically.
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Alarm System Issues Monitoring trouble, low battery, communication failures, and sensor problems trigger tickets to ensure systems stay operational.
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Camera & Network Status Offline cameras, recording failures, and network issues are detected immediately so your security systems stay reliable.
Before Kohost vs.
after Kohost.
Without Kohost
- Paper forms and sticky notes
- Manual triage and assignment
- No visibility on open issues
- Problems found by complaints
- No maintenance history
With Kohost
- Digital tickets from any device
- Automatic smart routing
- Real-time dashboard visibility
- Proactive sensor-based alerts
- Complete equipment history
Why smart ticketing
matters.
60% Faster Resolution
Smart routing ensures tickets reach the right person immediately—no more bouncing between departments or sitting in the wrong queue.
80% More Proactive
Building systems alert you to problems automatically, so most issues are fixed before anyone submits a complaint ticket.
Better Experience
Staff get real-time updates on their requests. No more wondering if their ticket was received or who's working on it.
Trusted by facilities teams
"Kohost has transformed how we manage our facilities at BGCSNV. It's made everything from security to maintenance more efficient, and I can't imagine running our sites without it."
Andrew Bolshazy
Director of Facilities, Boys & Girls Clubs of Southern Nevada
Common questions
answered.
Staff submit tickets through a simple web interface accessible from any device—phone, tablet, or computer. There's no app to download. They select the issue type, pick the location, add an optional photo, and hit submit. The whole process takes less than 30 seconds and requires zero training.
Yes. You can grant limited access to external maintenance vendors so they can view assigned tickets, update status, and log resolution details. Vendors only see the tickets assigned to them—not your full maintenance queue. This keeps everyone coordinated without giving outside contractors access to sensitive building data.
Absolutely. The entire ticketing system is mobile-responsive. Staff submit tickets from their phones, technicians receive push notifications and update ticket status from the field, and administrators can monitor the dashboard from anywhere. Works on iOS, Android, and any modern mobile browser.
Kohost connects to your HVAC, access control, alarm, and camera systems through its smart building platform. When a sensor detects an issue—like an HVAC fault code or a low battery on a door controller—a ticket is created automatically with the relevant details. No separate integration is needed if you're already using Kohost for building management.
Transform your
maintenance workflow
See how Kohost's smart ticketing system can reduce resolution time and prevent problems before they start.